Returns & Exchanges
At Wine Shop Lanzarote, we take pride in the quality of our volcanic wines and gourmet products; if you receive a damaged or incorrect bottle, we offer a 14-day return window to ensure your complete satisfaction.
Notify Our Team
Contact our customer service team within 14 days of delivery via email, providing your order number and clear photos of any damaged or incorrect items.
Receive Approval
Once we verify your request, we will send you a Return Authorization and instructions on how to package the items securely for transit.
Schedule Collection
We will arrange for a courier to collect the package from your address at a convenient time, or provide a prepaid shipping label depending on your location.
Refund Processing
After receiving and inspecting the returned goods at our cellar, we will issue a full refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing